Introduction

Welcome to Australian Sky's Privacy Policy. This document outlines how we collect, use, and protect your personal information when you visit our website or use our services. At Australian Sky, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all information collected through our website, astronomy tours, and other related services.

Last Updated: January 15, 2025

Information We Collect

Personal Information

We may collect the following personal information when you register for an account, book a tour, or contact us:

• Name and contact information (email address, phone number, mailing address)
• Billing and payment details
• Tour preferences and special requirements
• Emergency contact information
• Photographs taken during tours (with your consent)

Non-Personal Information

We also collect non-personal information such as:

• Browser type and version
• Operating system
• IP address
• Website usage data
• Referral sources

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services
• To process bookings and payments
• To communicate with you about your bookings, inquiries, and updates about our services
• To send you promotional materials and newsletters (if you have opted in)
• To customize your experience on our website
• To comply with legal obligations
• To analyze website usage and improve our online presence

Cookies and Similar Technologies

Australian Sky uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow the website to remember choices you make
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impact your experience on our website.

Data Sharing and Disclosure

We may share your personal information with the following parties:

• Service Providers: Third-party companies that assist us in providing our services, such as payment processors, email service providers, and customer support tools
• Business Partners: Hotels, transportation providers, and other partners involved in delivering our astronomy tours
• Legal Authorities: When required by law, court order, or government regulation

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data privacy and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access and receive a copy of your personal information
• Right to rectify inaccurate or incomplete personal information
• Right to request deletion of your personal information
• Right to restrict or object to processing of your personal information
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

As an Australian-based company operating internationally, we may transfer, store, and process your information in countries other than your country of residence. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the countries where we process it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Australian Sky
123 Stargazer Lane
Alice Springs, NT 0870
Australia

Email: [email protected]

Phone: +61 2 8765 4321